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Enhancing your experience with us
Allow 15 minutes before your first appointment to complete your skin profile details for treatment and to relax and enjoy your introduction and consultation prior to your treatment. For subsequent visits, please allow at least 10 minutes to maximise your time with us.
Your treatment is for an allocated time, so if you’re late, you lose valuable treatment time. If your treatment time is compromised by a late arrival we will endeavour to prioritise you with what you most want completed.
We appreciate 24 hours notice if you wish to change or cancel your appointment. Unless we can fill the allocated time with another appointment, a cancellation fee may apply.
Remember to make your next appointment, ideally before you leave to avoid disappointment.
We will send you an SMS reminder the day before your appointment to allow for you to change, confirm or cancel your appointment.
(please retain your receipt for proof of purchase).
Please choose carefully, as we don’t normally give refunds if you:
- Simply change your mind or make a wrong decision
- Provide no proof of purchase
Products may be exchanged within 14 days of purchase if unopened.